Definitions
"Sale Terms" means the legal terms and conditions which apply to any sale of any Products you order using this Website;
"we", "us" and "our" means florrna.;
"Website" means florrna.com or any other website under florrna's ownership or control from which a link has been created to these Sale Terms; and
"you", "your" and "yours" means the person(s) accessing the Website.

Contacting Us
2.1 Contacting us if you are a Consumer

(a) To cancel a Contract in accordance with your legal rights, you just need to let us know that you have decided to cancel by the methods set out in clause 6.1.

(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team by e-mailing us at [email protected]

(c) If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

Our Products
3.1 The images of the Products on the Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

3.2 The packaging of the Products may vary from that shown on images on the Website.

3.3 We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where the information on the Products has been mis-published, including prices and promotions.

Our Website
Your use of our Website is governed by our Terms and Conditions of Website Use. Please take the time to read these, as they include important terms which apply to you.

Warranty and indemnity
5.1 The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

5.2 You warrant to us that you will not use the Website, the Material or any part thereof for any purpose that is in contravention of any applicable law or regulation or in a manner that will infringe the copyright, trademarks, service marks or other intellectual property rights of third parties or violate the privacy, publicity or other personal rights of others or in any defamatory, obscene, threatening, abusive or hateful manner.

5.3 You fully agree to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Terms and Conditions of Website Use and the Sale Terms by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your account and/or the details of your information provided by you on registration of your account.

Your right of return and refund
6.1 We only accept returns when your intention to return the item(s) is recieved within 5 (five) days of recieving your order. The item(s) must be returned unused and without damage.

6.2 All returns must be returned to the address provided within 14 (fourteen) days.

6.3 Postage and any/all fees araising are the consumers responsibility.

6.4 We do not accept white cane returns.

Delivery
7.1 unless otherwise stated We ship within New Zealand without charge.

7.2 All deliveries are sent with New Zealand Post.

7.3 International Dedeliveries are sent with New Zealand Post &/or Fedx.

7.4 Delivery disputes will not be considered unless 7 (seven) weeks have past since the intial order was paid for.